License Statistics - Frequently Asked Questions
License Statistics is our license management product for end users. Some frequently asked questions about License Statistics are listed below.
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What kind of set up is required before running License Statistics?
Before running License Statistics, you simply edit a configuration file to specify site-specific information, such as the host server information of the applications for which License Statistics ...
Which license managers does License Statistics support?
License Statistics officially supports the following: FLEXlm (v8.0 and later) FlexNet IBM LUM (v4.6.8 and later) LM-X License Manager Sentinel RMS (v7.2 and later) Reprise License Manage ...
Does License Statistics work with IBM LUM?
License Statistics works with the most popular license managers. License Statistics can gather usage statistics from: LM-X License Manager FLEXlm/FlexNet Sentinel LM/Sentinel RMS IBM LU ...
What is the "highest total license usage" entry in the log file?
The highest total license usage entry in xflicstat.log looks like the following:NOTICE: Highest total license usage: 126 users!This log entry shows the greatest number of total users who are using ...
Settings for using an external MySQL database with License Statistics
License Statistics can work with an external MySQL database. The minimal supported version is MySQL 5.1. To use an external database with License Statistics:1. Create the database. For example, ty ...
Why do I get the error "Problem occurred while running external statistics utility"?
You may see an error similar to the following in your License Statistics log file when monitoring Sentinel LM/Sentinel RMS or IBM LUM servers:[2008-07-30 08:56:00] WARNING: Problem occurred while ...
IBM LUM i4blt utility is extremely slow and causes License Statistics to fail. What can I do?
On some Windows systems running i4blt, the utility can take anywhere from 2 to 20 minutes to complete. Furthermore, the reports may be incomplete, which can cause License Statistics to fail. This ...
Problems with time zone determination
For a limited number of time zones; for example, Indonesia or Mexico, License Statistics may erroneously report that a license server is down when the server is still up. This error occurs because ...
What should I do if License Statistics stops running because my maximum license count is exceeded?
The terms of your License Statistics license agreement include limits on the maximum concurrent license usage and total license usage that can be monitored. The concurrent license usage is the num ...
Correcting problems with feature data being located on multiple servers
Due to a bug in License Statistics v3.8, it is possible that some features may be erroneously duplicated on more than one server. This bug has been fixed in License Statistics v3.9; however, any e ...
How do I report a problem with License Statistics?
If you have a problem with License Statistics, please report it to X-Formation Support. In order to help us investigate the problem quickly, we will need the following information.In all cases, pa ...
Can I specify which servers and vendor features to include and exclude?
You can hide license servers or features from the License Statistics web interface in two ways, as described below.You can hide individual license servers or features by selecting the desired feat ...
When importing a log to License Statistics, you may see a warning similar to the following in the License Statistics log: [2011-01-16 08:30:56] NOTICE: Importing log file C:\Program Files\X-For ...
How to produce a FlexNet report log for importing usage data into License Statistics
You can use a report log to import usage information from a FlexNet license server into License Statistics. The steps for producing and importing a report log are described below.Specify an op ...
What is the difference between License Statistics real-time usage and imported usage reporting?
License Statistics real-time usage reporting works by gathering real-time data and usage statistics at specified intervals and storing the information in a MySQL database. The update interva ...
License Statistics web pages don't display correctly in IE on Windows Server systems
If pages are not displaying well in Internet Explorer on Windows Server 2003 or 2008, you may need to disable Internet Explorer Enhanced Security Configuration (IE ESC).By default, IE ESC is enabl ...
How to backup data from License Statistics
Important: Be sure to make a backup before uninstalling License Statistics. All files will be deleted from the License Statistics installation directory during the uninstallation.To perform a back ...
Is License Statistics license usage data reliable?
License Statistics lets you import existing data from a number of supported log files, including FlexNet (encrypted) report logs. The imported data is 100% accurate and can be used for reliable bi ...
Does License Statistics decrypt FLEXlm report log files to get statistics?
Yes, License Statistics can decrypt FLEXlm log files. License Statistics needs a special import mode license to be capable to import FLEXnet Licensing Report Log files. Please contact us if you ar ...
How does License Statistics work?
X-Formation's License Statistics is a web application that lets you gather, monitor, and create reports of license usage information in diverse ways: License Statistics gathers realtime data ...
How does License Statistics run? Does it need to be started manually?
License Statistics is installed as a service under Windows or run as a daemon under Linux. Because License Statistics runs as a background process, it will run even when no user is logged into the ...
What operating systems does License Statistics run on?
License Statistics supports Windows and Linux. For more detailed information, see the list of supported platforms.
Does License Statistics run on Linux?
License Statistics supports Windows and Linux. For more detailed information, see the list of supported platforms.
Can I install the License Statistics on a Linux machine and view results on a Windows machine?
All of License Statistics' data for all monitored applications is accessed from one easy-to-use web interface. Any user can be given access to the License Statistics web interface from their c ...
Is License Statistics for Windows only, or can I also run it on Linux?
You can run License Statistics on either a Linux or Windows platform. The versions are essentially identical. The distribution files may differ slightly and the procedures for product installation ...
Can License Statistics gather data for applications that run for a very brief time?
Yes, License Statistics can reliably gather data for applications that run for seconds up to a few minutes (such as compilers). To use License Statistics for this purpose you should import detaile ...
What kind of license server does License Statistics work with?
Please refer to the article titled "Which license managers does License Statistics support?"
Can I configure License Statistics for redundant FLEXlm/FlexNet servers?
Yes, this is done in the License Statistics configuration file, xflicstat.cfg.To specify redundant FLEXlm/FlexNet servers, edit the line FLEXNET_SERVER. For example: FLEXNET_SERVER = port1@server1 ...
How does License Statistics report usage for multiple time zones?
If you are gathering statistics throughout different time zones, License Statistics reports usage for all locations based on the time zone where it is installed. For example, say your License Stat ...
How can I get License Statistics to work with multiple FLEXlm vendor daemons?
To support multiple FLEXlm vendor daemons on the same port number, you can specify an explicit vendor name and port in the License Statistics configuration file, under the "FLEXNet/FLEXlm servers" ...
Why do I see an "unable to open http server on port" error in my License Statistics log?
The License Statistics Usage Monitor is configured by default to use port 80 for the http server, which is used to display the statistics HTML pages in the browser. If this port (or another port y ...
Does License Statistics use Port 27000 and can I change it?
No, License Statistics does not use any network communication by itself. Port 27000 is used by FLEXlm/FlexNet. If you are experiencing problems due to FLEXlm/FlexNet using Port 27000, contact t ...
System hangs when running License Statistics with lmutil v11.6 and FlexNet v10.8
If you have a problem running License Statistics with lmutil v11.6, there may be an incompatibility between your FlexNet version and the lmutil version you are using. For example, when running l ...
How do I set up multiple versions of an application with License Statistics?
If you have multiple versions of a FLEXlm/FlexNet application running, License Statistics can easily monitor all versions. First, ensure that each license is working appropriately. One way to a ...
How can I get License Statistics running as quickly as possible to see how it works?
A live demo is available on our website. If you would you like to set up License Statistics internally download the evaluation and check out the instructions on how to get up and running in just a ...
Does the message "Maintenance expires" mean that my software will expire?
When the maintenance agreement for License Statistics is close to expiration, you will see a message in License Statistics web interface similar to the following:"Maintenance expires in (x) days! ...
How does License Statistics interact with Excel? Can it produce CSV files?
You can download the License Statistics reports you access in the License Statistics web interface in the following formats: Comma-separated value list (CSV ) Excel file PDF file SQL data ...
Why can't I gather statistics on Sentinel LM/RMS?
You may see an error in your Sentinel license manager debug log similar to the following:Sentinel LM: Error[0xc8001008]: Unable to talk to host "kapur-lic1". Communication problems??Contacting Sen ...
Is License Statistics extendable?
Yes, License Statistics is extremely flexible and can be customized to suit your needs. You can enter custom queries using the web interface to get exactly the information you want.
Why can't I use port 80 for the License Statistics server under Linux?
You cannot use port 80 for the License Statistics server under Linux unless you have root privileges, because ports with numbers lower than 1024 cannot be bound without root privileges. This is a ...
Why can't I get Linux license server reports in Windows?
If you are unable to get Linux license server reports in Windows, your lmutil version may need to be updated. To check your lmutil version, look in your error log. For example, the following ex ...
Can I monitor standalone licenses with License Statistics?
Yes, X-Formation's License Statistics Usage Client allows you to monitor standalone licenses with License Statistics. The Usage Client is a License Statistics add-on for Windows only. The Usage Cl ...
Why do I see "checkin failed" in the FLEXlm debug log when running License Statistics?
When running License Statistics, you may see something similar to the following in your FLEXlm debug log:19:43:34 (MSC) OUT: "PATRAN" user1@address119:43:43 (MSC) IN: "PATRAN" user2@address2 (INA ...
Can License Statistics capture data for applications on a separate LAN when firewalls are in place?
Yes, License Statistics will gather data on separate LANs when using firewalls (for example, you may have License Statistics installed on LAN A and your application installed on LAN B), because a ...
Why am I getting an error that my License Statistics license is expired or invalid?
If your log reports that your License Statistics license file is expired or otherwise fails, check to see whether there is more than one license file in the license directory (by default, ../xflic ...
Can I monitor applications on more than one server?
Yes, you can monitor applications running on any number of servers. However, License Statistics can be installed on only one server, unless you purchase additional licensing to install License Sta ...
Why do I get the warning message "Statistics generation takes too long"?
You may see a warning message similar to the following in your License Statistics log:[2008-08-14 16:02:22] WARNING: Statistics generation takes too long time for lumsrv06 which causes loss of sta ...
What is the starting day for weekly custom reports?
If you run a custom usage report with the output set to produce weekly reports, the reports begin on Mondays.
Does LM-X License Manager support IPv6?
LM-X supports IPv6 with no need to configure anything.
Why do I see "unable to write database" in the License Statistics log?
When running License Statistics, you may see something similar to the following in the License Statistics log:[2007-08-20 15:47:09] Ready for querying... [2007-08-20 15:47:09] Starting monitor of ...
Does License Statistics handle FLEXlm reservations?
Yes, License Statistics does handle reservations, and they aren't included in license usage statistics until they're actively used. When querying a FLEXlm license server, output that includes rese ...
Does License Statistics support Aladdin NetHASP dongles?
Unfortunately, License Statistics does not currently support Aladdin NetHASP dongles.There is no apparent way to capture usage information from these dongles, and although some graphical monitorin ...
Can you change colors in the License Statistics HTML graphs?
Unfortunately, it's not currently possible to make customizations to License Statistics HTML pages, such as changing colors, replacing graphics, etc.
