Customer Driven Development

Through Customer Driven Development our customers have a clear view of our roadmap and participate in product development, ensuring that their needs are met.

Is there anything more frustrating than working with a software vendor who doesn’t listen to your requests? At X-Formation, we realize that all our users are important and everyone’s voice should be heard. With this in mind, we do our best to actively promote and carry out customer driven development.

What does customer driven development mean to you? We deviate from the traditional vendor-customer relationship to enable you, the customer, to drive our product development process according to your needs. It enables you to be an active participant in your own success with our products.

Whether you’re a long term X-Formation customer or you’re just getting started, you likely have ideas about how our products could be improved. Your voice is very important to us, as it helps steer our development process to ensure we’re meeting your needs.

To facilitate this customer driven development, we offer the following:

• Personalized support
  Contact X-Formation Support to get personal assistance resolving issues, report bugs, and offer us your enhancement requests.

• Issue tracker
  Our issue tracker lets you stay informed about what we’re working on, and for users with read/write access, contribute your ideas and feedback.

By opening these lines of communication with our user community, we create an atmosphere that encourages and enables you to actively participate in our product development and ensure that issues important to you will be included in an upcoming release of our software.
 
With our development team working in 1-week cycles to implement your feedback, we ensure that the most important issues to our user community are addressed quickly.