Customer Support

At X-Formation, we’re dedicated to providing you with superior support that comes directly from our developers. We have one of the fastest response times in the industry and make sure your issues are solved. There are several ways you can get help for exactly what you need.

  • Knowledgebase. Get answers to commonly asked questions about X-Formation products, features, installation, usage and related topics in our regularly updated knowledgebase.

  • How-to Guides. Look up specific, step-by-step procedures for using our products in our How-to Guides. New topics are often added based on real needs reported by our customers.

  • Issue tracking system. Join the X-Formation development team! Use our issue tracking system to report software issues, request enhancements and new features, track progress on reported issues and product development, and more.

  • Support Portal. Download the latest software by logging into the Support Portal. View information about your current products and licenses and change your account settings.

  • If you have a problem or question that you cannot resolve with our online resources, complete our support form or contact us for personal assistance.
Altair 

We expect to have a lasting partnership with X-Formation well into the future.

Steve Fine, Director & Program Manager, Software Licensing

Enventive 

The responsiveness of the technical support has been excellent.

A. Vincent Huffaker, Ph.D.VP Product Development

NASA 

X-Formation support has been superb.

Brian Griffin, Mechanical CAD Support Manager

SRI 

X-Formation was extremely helpful and we went from evaluation to a product release in less than 1 month.

Regis Vincent, Program Manager