Last modified on June 10, 2022


These terms governing card payments, wire transfers, and checks (“Terms of Sale”) apply between you (“you”) and X-Formation (X-Formation Denmark ApS or X-Formation Sp. z o.o., depending upon which company you have purchased products or services from), when you purchase X-Formation products (“Products”). By purchasing the Products, you signify that you have read, understand, and agree to be bound by these Terms of Sale in effect at the time of purchase. If you are unable to understand, or have any questions about these Terms of Sale, please contact us at You will be required to confirm that you agree to these Terms of Sale before you submit an order to us. If you do not understand these Terms of Sale or do not accept any part of them, do not make any purchases of the Products.

Changes to the Terms of Sale

If X-Formation changes these Terms of Sale, we will provide notice of such changes by updating the “Last modified” date above. Any modified terms will apply to any purchases made after such changes are announced. Therefore, you should review these Terms of Sale prior to each purchase so you will understand the terms applicable to your transaction.

Payment method and terms

All our prices are fixed in EUR currency. It is possible to issue invoices in USD or DKK, in which case an extra fee may be applied.
We accept the following methods of payment:

  • Cards

Card payments are to be made in United States Dollars or Euros. We currently accept Visa, MasterCard, and American Express cards. You can make card payments either through our website or over the phone. Card payments of more than 1.000,00 USD/EUR shall be subject to a processing fee of 3% of the transaction amount.
PLEASE NOTE: If a purchase has been declined online due to issues with your payment method, please ensure all data is correct and resubmit your order. If the transaction is not accepted online, please contact us at

  • Wire transfers

Wire transfer payments are to be made in United States Dollars, Euros or Danish Krones. The transfer fees shall be shared equally by you and X-Formation (or its authorized representative). However, if transfer fees exceed standard rates (for example, if you use a smaller bank whose fees are higher than those of larger banks), you will be responsible for the additional fee amount. Any other transfer fees will be your sole responsibility. For example, if you transfer money to the wrong account, you will pay all fees to correct the error.

  • Checks

Check payments are to be made in United States Dollars. We accept checks for US and Canada-based customers.

You are subject to all terms and conditions of the payment method you choose. By submitting an order for the Products, you authorize X-Formation, or its designated payment processor, to charge the account you specify for the purchase amount.

No refunds

Free evaluation copies of X-Formation software are available to allow inspection of the software features prior to purchase. For this reason, X-Formation does not issue refunds. You lose your right to cancel your order once you have made your purchase.


You are responsible for any and all applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with your purchase. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale.

Privacy policy

Your privacy is important to X-Formation. When you want to purchase the Products using a card, either through our website or over the phone, you will be providing us with your card information. We will use this information to process your order and deliver the Products you ordered.

By providing us with your card information, you are giving X-Formation your permission to securely transmit the information provided to its designated payment processor, for the sole purpose of processing your card payment and delivering the Products you ordered.

When you do provide us with your card information, we may use that information in the following ways, unless stated otherwise: we may store that information; and we may process that information to transmit it to a payment processor to charge the account you specify for the purchase amount. We will not store or disclose to anyone your card details or any financial information about you unless we are legally required to do so.

By entering your card information, you are stating that you are an authorized user of the card and that the associated information entered (card holder name, card number, billing information, etc.) is accurate, and you authorize X-Formation to charge the amount you have requested to your card.

By clicking Pay now you agree to these Terms of Sale and consent to receiving a one-time confirmation of this payment electronically to the email address you have provided to us.

Legal disputes

In case of legal disputes, legal proceedings must be handled:

  1. In the court of Aarhus, Denmark, for all products and services purchased from X-Formation Denmark ApS
  2. In the court of Krakow, Poland, for all products and services purchased from X-Formation Sp. z o.o.


If you do not want your information collected, please do not submit it to us.

If you have already submitted this information and would like us to remove it from our records, please contact us at or write at:
X-Formation Denmark ApS
Sioevaenget 18
8381 Tilst


X-Formation Sp. z o.o.
Radzikowskiego 47A
31-315 Krakow

We will use all reasonable efforts to delete your information from our existing files.